FAQ

Ordering

How long before my order ships?

We process orders in 1–3 business days. Orders placed after 2PM are processed the following business day. You will get a confirmation email when the order is placed and a second email with tracking when it leaves us.

How long does delivery take after that?

Transit is usually 4–8 business days once the parcel has left us, depending on where it is going. Shipping options and costs are calculated at checkout before you pay — nothing is added afterwards.

Can I change or cancel an order?

Email support@toptobottomshop.com as soon as you can. If the order has not been processed yet we can usually change or cancel it. Once it has shipped, it becomes a return.

Returns

What is the return window?

30 days from delivery. The dress needs to be unworn, with its tags still attached, and in the condition it arrived in.

Who pays return shipping?

You do, unless the dress arrived faulty, damaged, or is not the dress you ordered — in that case we pay, and we will send you a label.

Is there a restocking fee?

No.

How long does a refund take?

We refund to the original payment method once the return arrives and has been checked. If you have not heard from us within 5 business days of the parcel being delivered back to us, email us and we will chase it.

Sizing

What sizes do you carry?

S, M, L, XL and XXL. The size options shown on a product page are the sizes that exist for that dress.

I am between sizes — what should I do?

Email us with the style you are looking at and your measurements, and we will go and check the actual dress. That is faster and more accurate than a generic chart.