Privacy policy

This policy explains what personal information Top To Bottom collects when you use toptobottomshop.com, why we collect it, and what you can ask us to do with it.

Who we are

Top To Bottom, 2717 Lancaster Dr NE, Salem, OR 97305, United States. Contact: support@toptobottomshop.com, (503) 566-4989.

What we collect

When you place an order: your name, billing and shipping address, email address, phone number, and the contents of your order. Payment card details are entered into our payment processor and are never seen or stored by us.

When you contact us: your email address or phone number and whatever you tell us in the message.

When you browse: device and browser information, pages visited, and similar technical data collected through cookies and comparable technologies.

Why we collect it

To take payment, to pick and ship your order, to answer your questions, to handle returns, to meet our tax and accounting obligations, and to detect fraudulent orders. We do not sell your personal information.

Who processes it for us

This store runs on Shopify, which hosts the site and processes orders on our behalf. Payment is handled by the payment providers offered at checkout. Delivery carriers receive the name, address and phone number needed to deliver a parcel. Each of these receives only what it needs to do its job.

Cookies

Cookies keep your cart intact between pages, keep you signed in if you have an account, and tell us in aggregate which pages are used. You can block or delete cookies in your browser; the cart and checkout may stop working correctly if you do.

How long we keep it

Order records are kept for as long as tax and accounting law requires. Correspondence is kept for as long as it is useful for supporting you, and then deleted.

Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to records we are legally required to retain. Email support@toptobottomshop.com and we will respond.